Guaranteed delivery in discreet envelope
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Shipping Information
Can I make an order with different billing and shipping addresses?
Yes, you can. In this case, we need from you additional confirmation. We do it for ensure your card is in your hands.
The possible confirmation is:
A piece of identification with your billing address on it (your driver license, phone bill, etc.)
or
A copy of the credit card you used to place the order with, which includes your name on it and the last 4 digits of the credit card number visible (you may block out the rest of the numbers).
From where I will receive my medicine?
Delivery to European countries is made from our European branches only. Delivery to the U.S. and other countries may be from European branches as well as from U.S. branch.
How much cost shipping to my country?
The shipping cost is always the same $35 (US dollars) and not depend on your country no matter how many medicines you buying.
Which service do you use for delivery?
Our parcels are traceable and delivered by different delivery companies depending on destination country. The local websites of selected countries are still not integrated with global tracking system and cannot to show any result by your tracking number. Please consult our support regarding latest info about tracking.
How quick is delivery within Europe?
The time of delivery within Europe is 13 business days. Delivery time usually increased in case of national or global holidays. The European countries means: Andorra, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Ireland, Iceland, Italy, Isles of Jersey, Isles of Guernsey, Isle of Man, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Scotland, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Wales.
How quick is delivery within U.S. and Canada?
The time of delivery within U.S. and Canada is 13 business days. Delivery time may be increased in case of national or global holidays. Some products specially marked with US flag may be deliver to US addresses within 3-5 business days (valid for US addresses only).
How quick is delivery to other countries?
The time of delivery to other countries is 13-16 business days. Delivery time may be increased in case of national or global holidays.
Do you offer some kinds of quick delivery?
Yes, for selected medicines we offer quick delivery. Currently it apply only for customers with US shipping address. Please check our pages for a special mark (US flag). Quick delivery is available only for order that contain medicines we able deliver quickly. If your order also contain medicine that we currently do not ship quickly, whole your order will be send usual (not quick) way.
Do you delivery to any country?
No. We do not ship to the countries such as Afghanistan, Angola, Belarus, Bouvet Island, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Chad, China, Christmas Island, Cocos (keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Cote D'ivoire, Cuba, Czech Republic, Djibouti, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Guam, Guinea, Guinea-bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Kenya, Kiribati, Korea, North, Lao People's Democratic Republic, Lesotho, Liberia, Malawi, Mauritania, Mayotte, Moldova, Republic Of, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Pakistan, Palau, Palestinian Territory, Occupied, Papua New Guinea, Pitcairn, Puerto Rico, Russian Federation, Rwanda, Saint Helena, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, Sao Tome And Principe, Senegal, Sierra Leone, Solomon Islands, Somalia, South Georgia And The South Sandwich Isl, Sri Lanka, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Tanzania, United Republic Of, Thailand, Timor-leste, Togo, Tokelau, Tonga, Tuvalu, Uganda, Ukraine, Vanuatu, Wallis And Futuna, Western Sahara, Zambia, Zimbabwe..
This list is not full and may be corrected without notice. If you concerning about your country, please place any product to shopping cart, scroll down the page and check your country with similar list.
Do you provide discreet delivery?
We delivery use only discreet envelopes. This means, envelope does not have any notice "medicine", is not transparent and contain only your name and your address.
Do you guarantee delivery to European countries?
Yes, we ensure success delivery our medicines to European countries. All our medicines for European countries are delivery from our European branches. The post between European countries does not go through customs terminals.
Do you guarantee delivery to U.S.?
Yes, we ensure success delivery our medicines to the United States. We delivery our medicines to the U.S from our U.S. and European branches.
May I know from what exactly European country you will send my medicine?
We have several branches. Sorry, you as customer cannot manage which branch will process your order. Usually, the parcel will be send to you from the closest to you branch based on availability of your medicine on stock.
Do you send to P.O. Box?
Commonly, we do not send to P.O. Box. It maybe by exception, please contact support for details.
Is possible to change delivery address after my order is sent?
Yes, it's possible within 24 hours from the moment of order placement. We also will ask you a confirmation as it answered about different billing and shipping addresses.
Is possible to change delivery address while my order is on the way to me?
Yes, it's possible. In this case, we need a confirmation as answered about different billing and shipping addresses. Based on status of your order we also will charge you additional money for forwarding of your parcel. Also, the total delivery time will be increased.
What prevents an item being delivered?
There are a number of reasons why items cannot be delivered. The most common are: 1) No one was at home to receive items that require a signature; 2) A security system at the recipient's address may have prevented entry.
What will happen if it can't be delivered?
The delivery service bring your order to your home. If you will be not at home, delivery service will be left you a notification. You will be able to call them for arrange when your order have to be deliver to you. You also may to pick your order in the office of delivery service.
The list of internet sites for tracking your parcel
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For European countries we use european delivery companies only.
