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EuroDrugstore.EU: Frequently Asked Questions
What is the quality of medicines that you offer?
We offer for all our clients only high quality medicines. Our medicines are directly from manufacturers without any intermediator. This able to guarantee that medicines we offer cannot contain falsification or counterfeit products.
We take medicines from well known and trusted manufacturers that prove oneself with long time quality work. The medicines from these manufacturers officially sells on pharmaceutical markets of many countries.
We provide to our customers brand name medicines as well as generic versions. The brand name medicines that we offer are identical with medicines sells in ground pharmacies. The generic versions are high quality licence products also sells in ground pharmacies and you can see it.
Do I need a prescription?
On the product page, it will display whether or not that particular medications requires a prescription. If it does not mentioned anywhere that you need a prescription, then you do not need to submit one.
Is it legal to purchase a medication online without a prescription?
Yes, because we ships from different countries, and depending on the medication, the laws in that country do not require you to have a prescription.
Do you offer medical advise or provide online prescriptions?
No, we do not provide this service. If you need a prescription, please see your medical doctor, and if you are unsure about taking a specific medication, we highly recommend talking to a professional.
I am interested in buying a medication, but I am taking another one. Is it safe?
In this circumstance, we highly advise you to ask your doctor to make sure taking more than 1 medication is safe. Some medications combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare provider before purchasing anything from us to ensure your safety.
What forms of payment does you accept?
Currently we accept payments by credit cards and debet cards VISA, MasterCard.
How do I place an order?
When you click BUY button from any page, you will be taken to our secure shopping cart, where you will be asked to fill in your contact information, shipping and billing information. At the bottom of the page you will be asked to input your Credit Card details. At end you will receive a Thank You page along with your order number.
Are credit card transactions over the Internet safe?
The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet. More, we do not store on our website and our server any payment information of your credit card, to keep it safe from hackers.
What do you do with my private information?
The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you. Please read our Privacy Policy for more information.
What are the differences between generic and brand name medications?
Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.
Where can I find more information about brand name and generic meds?
There are many online resources that can help you with your research.
Why are generic drugs cheaper than brand name ones?
 They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.
When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.
What is the quality of generic drugs?
To be considered 'bio equivalent / therapeutically equivalent' to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.
What are the manufacturing standards for generic drugs?
The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.
What is your cancellation policy?
You may cancel your order before your order is shipped (within 24 hours). We can not accept order cancellation once the order has been shipped. To learn more, please see our Cancellation page.
Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.
What is your return / refund policy?
We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can provide you a refund. Please see our Return and Refund policies for more details.
I am having issues placing an order, what can I do?
If you are having problems inputting data, or you are receiving some error when 'checking out' please contact our Webmaster by submitting a ticket and let them know the exact issue you are having. There should be no reason why you cannot place an order, but technical issues can arise!
I have a question that is not on this list, what can I do?
If you have more questions, you can always contact us.
Cancellations | Return and Refund policy | Terms | Privacy policy | Contact us
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For European countries we use european delivery companies only.
